System Analyst [OBS denna annons har utgått]

Presentation:

TietoEVRY, is looking for a System Analyst who will join our Customer Operations organization and our customer account team. You will independently and pro-actively drive service desk cases for existing clients in the Nordic market and have continuous customer dialogues regarding service delivery to reach high customer satisfaction. You will also continuously contribute to developing our services and processes to improve efficiency. Take the opportunity to join a high-speed and knowledgeable team delivering value to clients within the Financial Services and banking sector.

Responsibilities

The focus will be to:

• Investigate, drive and communicate Service Desk requests tickets in ServiceNow and through our other communication channel
• Incident/ticket valuation and prioritization (supported by Senior System analyst)
• Participate- and advise in problem ticket solutions (supported by system senior analyst and/or developer)
• Customer education and communication around system functionality
• Participate in operational Service Desk meeting with customer, if requested
• Close cooperation with Software developer and Technical Specialists

Skills

Fluency in English and Swedish, communication and light project management skills is a must. In addition, understanding Software applications, as well as basic IT understanding, is required. System expert in cLO and/or cLA and basics knowledge in SQL.

Personal strength

As a person you have a lot of drive, you are able to coordinate and drive activities and are a good communicator. A good investigator which is independent, thorough, organized and structured. You enjoy working as part of a team. But can also be independent in your routine tasks. You have a passion for driving customer satisfaction, give service, enjoy customer dialogues as well as building relations with others.

Experience

Minimum upper secondary school degree, experience from coordination and/or light project/activity management. You have experience from working with Software applications. Experience from system support and bug investigations is meriting.

About us

At TietoEvry we are a team of professionals spread across many countries who are working on the frontline of a wide range of industries. We inspire, we engage and we deliver. We have global capabilities and a strong presence where our clients need it – in the Nordics or via local delivery centers across the globe.

Are you looking for a career with a company that both challenges and cares? Welcome to TietoEvry. We are committed to developing enterprises and society through information technology. We believe in openness, independent thinking, and in giving our people the freedom to be their exceptional selves. We are the largest Nordic IT services company providing full lifecycle services for both private and public sectors. Our work puts us at the frontline of a wide range of industries.

We offer you the chance to make a difference and be part of the forefront of emerging businesses and technology, exchanging ideas with the best professionals. You will cooperate with colleagues in an international and evolving working environment, and increase your knowledge in a variety of areas.

We offer you a challenging position with great opportunities for professional growth. With us you will have the opportunity to directly influence your career development. If you have a good idea, people will listen to you. We believe that trust fosters freedom and creativity. Our culture is built on transparency and active sharing – a truly open environment.

Interested?

We look forward your application!

Please attach you CV or LinkedIn-profile and we’ll reach out to you.

Interviews will be held on continuous basis, so we encourage you to apply today!

We perform background checks on all final candidates.

TietoEVRY declines calls from recruitment companies.