Technical Customer Service Manager
Annons: 29696433Yrke: Kontrollingenjör
Arbetsgivare: Smurfit Westrock Piteå
Arbetets ort: Piteå, Norrbottens län
Senaste ansökningsdatum: 2025-05-31
Publiceringsdatum: 2025-05-12
Kvalifikationer
Arbetslivserfarenhet: KontrollingenjörPresentation:
TCSM
In the role of paper Technical Customer Service Manager for Scandinavia, you support technical issues and communication with customers related to paper.
It is mainly related to paper complaints but also support for development and paper runnability on corrugators.
You will support both Smurfit Westrock's internal and external customers, for papers supplied by Smurfit Westrock papermills, but also third-party suppliers. The role is based in Piteå but you will report to the Quality Director Paper & Board in Amsterdam.
If you thrive in an analytical and customer-facing role where your technical skills are put to good use, this opportunity is perfect for you.
Main tasks include but are not limited to
- Supporting technical issues and complaints related to paper
- TCS support for internal and external customers
- Supporting Piteå paper mills, including quality management, participation in quality system audits and market and process development for Piteå mill.
- Representing Smurfit Westrock Piteå within the Paper Division's central organization regarding quality, development and improved profitability.
We are looking for you who have a civil engineering degree in the appropriate field, have several years of relevant work experience. Furthermore, we also see that you have experience of technical complaint management in an international environment. You have very good spoken and written skills in both Swedish and English.
Knowledge of German and/or French is an advantage.
As a person, we believe that you have good cooperation skills and flexibility, you are proactive, customer-oriented and good at taking responsibility.
Other
Access is according to agreement.
For more information, please contact Franck Fischer, +31 683 191 015
Welcome with your application and no later than 2025-05-31. Please register your application in our recruitment portal via the application button. Selection and interviews are ongoing and filling may take place before the deadline.
