ICEHOTEL - Night receptionist

Presentation:

Take the opportunity to grow with us at Icehotel – one of Sweden’s top attractions, year after year recognized as a dream destination by people from all over the world. 

A hotel built from the snow and ice of the Torne River, featuring art created by selected artists who travel here from across the globe.

The operation includes traditional hotel rooms and cabins, Icehotel 365 – a hotel by night and an art gallery by day – and from mid-December to mid-April, also our seasonal winter hotel built entirely from snow and ice.

We are looking for someone who enjoys being awake when others sleep. You are professional and personal in your interactions with guests and colleagues. You appreciate order and structure and see the value in working proactively. You have strong communication skills and always maintain dialogue with your colleagues for the best possible shift handover.

Your main responsibility is to take care of the hotel and our guests during the night. You ensure that our guests feel welcome, safe, and well looked after. To thrive in this role, you need to be independent, solution-oriented, and enjoy taking responsibility, as you will be the only staff member on duty for most of your shift.

Your tasks include, among other things:

Welcoming and assisting guests

Guest check-in and check-out

Handling phone calls and emails

Cash register handling and reconciliations

Computer-based administrative tasks

Preparing for guest arrivals

Keeping the lobby and reception tidy and inviting

Handling sleeping bags, boots, and overalls

We are looking for someone with:

Excellent skills in both spoken and written English

Good experience in front desk work, customer service, or sales

A valid driver’s license (Category B)

Working hours: Part-time. You work 7 nights on and have 7 days off. Hours vary by season:

April 13 – November 30: 22:00–07:00 (10pm-7am)

December 1 – April 12: 21:00–07:00 (9pm-7am)

Type of employment: Possibility for either permanent or seasonal employment, but we expect you to work at least until April 30. We also expect you to be available to start in late August.

Accommodation: Staff housing is available.

We offer: 

One free night in a cold room to experience it for yourself

The chance to try some of our exciting activities with the Adventure Team

Generous discounts on accommodation for friends and family both at Icehotel and all hotels within Strawberry

Discounts in our restaurant, shop, and more

Applications are only accepted through this application method. The position may be filled before the final application date, so don’t wait to apply. If you have any questions, feel free to contact thea@icehotel.com.

To be eligible for the position, you must be an EU citizen or have a valid work permit in Sweden.

We look forward to receiving your application!