Commercial Technical Service Manager

Presentation:

Technical Service Manager

As we continue to grow, we are strengthening our commercial team with a Technical Service Manager focusing on further connecting with our customers in Europe and preparing for supplies from 2025.

Responsibilities:

• Work with Head of Commercial Team to hire, develop and manage an international team of Customer Technical Service managers.
• Manage customer technical relationships, claim handling and technical improvements, cooperate with customers to trial new grades and suggest efficiency improvements to customers.
• Provide technical guidance and support for technical service representatives in your department: automotive, white goods, pipe & tube, yellow goods and service center business. Examples are understanding of FLD, being able to read and trouble shoot (spot) welding and knowledge of stamping and forming.
• Support operations and quality assurance in getting orders for mill trials for grade development and monitoring trials at customer sites. Review order entry to align H2 Green Steel’s capabilities with specifications and requirements of customers, in terms of standards and certifications.
• Support FMEA and quality systems, Experience as ISO 9001/14001/4500 auditor preferred. Experience with IATF Audits preferred.
• Align detailed development plans and set-up qualification planning with key customers, in cooperation with operations team and support in qualification process.
• Prepare documentation on capabilities, product range, claim-policy and technical information for customers.
• Take an active role in technical partnerships with our customers as well as manage discussions on material sustainability and footprint.
• You will be expected to multi-task in a fast-paced environment, requiring keen problem solving and creative thinking abilities.

This position will require extensive travel and is based in Boden.

Qualifications:

• Minimum bachelor’s degree in engineering with experience in metallurgy or an equivalent of appr. 15 years in a technical service role.
• Minimum 10 years of experience working in the steel industry, specifically with automotive supply chains.
• Strong project management skills with a structured, well-organized approach to tasks.
• Experience in using standard tools at customers for review. FLD, micrometer, roughness, tape measure, microscope. Provide support for PPAP.
• Knowledge of steel mill processing and chemistry is required, EAF (Electric Arc Furnace) based experience preferred.
• Excellent skills in communication and relationship management.
• Fluency in English required, proficiency in German preferred.
• High degree of professional ethics and integrity, with sound judgement and ability to analyze situations and information.

The role is in H2GS AB.